Shipping Policy

At Beefy Treats, we are committed to delivering your order quickly, safely, and efficiently throughout Gauteng.

Order Processing

All orders are processed within 1–3 business days after payment has been received and confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Area

We currently deliver exclusively within Gauteng, South Africa. Orders placed outside of Gauteng may be cancelled and refunded.

Delivery Times

Estimated delivery times within Gauteng are:

• Pretoria: 1–2 business days

• Johannesburg: 1–2 business days

• East Rand, West Rand & Surrounding Areas: 1–3 business days

Please note that delivery times are estimates and may vary due to traffic, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and order size. Any promotional free-shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number or delivery confirmation to keep you informed of your order's progress.

Delivery Information

Customers are responsible for providing accurate delivery details. Beefy Treats cannot be held responsible for delays or additional charges resulting from incorrect or incomplete shipping information.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery. We may request photographs and additional information to assist with resolving the issue.

Contact Us

For any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist.