Contact Us Policy

At Beefy Treats, we value our customers and are committed to providing friendly, professional, and timely support. Whether you have a question about a product, an order, delivery, or general enquiry, our team is here to assist you.

Customer Support

We aim to respond to all enquiries as quickly as possible during normal business hours. Response times may vary during weekends, public holidays, and peak trading periods.

How to Contact Us

You can contact Beefy Treats through any of the following methods:

• Email: online@beefytreats.co.za

• Phone: +27 12 346 0263

• Contact Form: Available on our website

• Business Hours: Monday – Friday, 08:00 – 17:00

Order Enquiries

For assistance with an existing order, please include your order number and contact details to help us resolve your enquiry as efficiently as possible.

Product Information

If you require additional information regarding our products, ingredients, availability, or bulk orders, our team will gladly assist you.

Feedback & Complaints

We welcome customer feedback and continuously strive to improve our products and services. If you have a complaint, concern, or suggestion, please contact us directly so that we can investigate and work towards a satisfactory resolution.

Response Times

Our goal is to respond to all customer enquiries within 1–2 business days.

Thank you for choosing Beefy Treats. We appreciate your support and look forward to assisting you.